Tenant Coordinator

Boston, MA

Property Management 19 Jul 2013

Cushman & Wakefield is currently seeking qualified candidates for the following position:


Tenant Coordinator – Boston, MA

Job Summary

Responsible for the direct support to the property management team in coordinating day-to-day activities of the property and ensuring well-maintained sites with emphasis on positive response to client needs.


Principal Responsibilities

  • Acts as the first point of contact for tenant service calls, requests and issues.  Directs tenant service requests to the appropriate staff or contract service for resolution including engineering, maintenance, cleaning, mechanical and vendors.  Is responsible for issuing and obtaining approvals for tenant work order requests.
  • Must diligently support and maintain good working relationships with tenants and vendors.  Handles tenant move-ins and move outs and assists with the coordination of tenant events.  Orients new tenants on building policies and procedures.
  • Responsible for preparing vendor service contracts and obtaining vendor bids for special work and/or services.
  • Assists property management with day-to-day operation of the property in accordance with policies/procedures, management agreements, and client needs.  Responsible for obtaining and filing vendor insurance certificates, maintaining client employee contact list, emergency contact lists, issuing and updating building pass list, and maintaining other records and files pertinent to tenants and vendors.
  • Assists with general administrative tasks as assigned including filing, answering phones, distribution of mail, written correspondence, ordering supplies, computer and data entry work, preparing spreadsheets and reports, greeting visitors and tenants, and logging and dispatching client service calls.
  • Other assigned duties may include backup for card key programming and data entry, coordination of fire safety meetings and drills, updating and maintaining emergency manuals, maintaining training records, and retention of forms and certificates.





Qualifications/Required Skills


High School diploma or a General Equivalency Diploma (GED).  College or university credits or degree in applicable discipline preferred.  Minimum of 2 years of experience in an administrative, accounting, or tenant services capacity.  Experience with data entry, basic reporting, filing, answering phones, scheduling, and communications is a must.  Prior experience working in the facility management or commercial real estate preferred.  Excellent written and oral communication skills are required.  Proficient in all Microsoft Office applications, work order/ preventative maintenance management systems, understanding of general accounting and financing is a plus.  Knowledge of YARDI is a huge plus.  Working knowledge of account payables, receivables, budgets, and expenditure control is also desired.


If you have the skills necessary to thrive in a fast paced environment, we offer a competitive salary, excellent benefits package and a genuine career opportunity.  Please send your resume to lisa.cross@cushwake.com