Cushman & Wakefield is currently seeking qualified candidates for the following
Tenant Coordinator – Boston, MA
Responsible for the direct support to the property management team in coordinating
day-to-day activities of the property and ensuring well-maintained sites with emphasis on
positive response to client needs.
- Acts as the first point of contact for tenant service calls, requests and issues.
Directs tenant service requests to the appropriate staff or contract service for resolution
including engineering, maintenance, cleaning, mechanical and vendors. Is responsible for
issuing and obtaining approvals for tenant work order requests.
- Must diligently support and maintain good working relationships with tenants and
vendors. Handles tenant move-ins and move outs and assists with the coordination of
tenant events. Orients new tenants on building policies and procedures.
- Responsible for preparing vendor service contracts and obtaining vendor bids for special
work and/or services.
- Assists property management with day-to-day operation of the property in accordance with
policies/procedures, management agreements, and client needs. Responsible for obtaining
and filing vendor insurance certificates, maintaining client employee contact list, emergency
contact lists, issuing and updating building pass list, and maintaining other records and files
pertinent to tenants and vendors.
- Assists with general administrative tasks as assigned including filing, answering phones,
distribution of mail, written correspondence, ordering supplies, computer and data entry work,
preparing spreadsheets and reports, greeting visitors and tenants, and logging and dispatching
client service calls.
- Other assigned duties may include backup for card key programming and data entry,
coordination of fire safety meetings and drills, updating and maintaining emergency manuals,
maintaining training records, and retention of forms and certificates.
High School diploma or a General Equivalency Diploma (GED). College or university
credits or degree in applicable discipline preferred. Minimum of 2 years of experience in
an administrative, accounting, or tenant services capacity. Experience with data entry,
basic reporting, filing, answering phones, scheduling, and communications is a must.
Prior experience working in the facility management or commercial real estate preferred.
Excellent written and oral communication skills are required. Proficient in all Microsoft
Office applications, work order/ preventative maintenance management systems, understanding of
general accounting and financing is a plus. Knowledge of YARDI is a huge plus.
Working knowledge of account payables, receivables, budgets, and expenditure control is also
If you have the skills necessary to thrive in a fast paced environment, we offer a competitive
salary, excellent benefits package and a genuine career opportunity. Please send your
resume to firstname.lastname@example.org